TERMS AND CONDITIONS
ORDERING
- All new accounts must submit a New Account Application
- A current Resale Certificate must be on file for all California based companies.
- Processed orders are final; Changes or cancellations may be subject to a 15% restocking fee.
- EI-LO is not responsible for customer errors on submitted orders.
- Sample orders are final sale, with no credit or returns.
- No minimum order quantity.
PAYMENT TERMS
- Terms of sale are Prepaid, or Net 30 upon approved credit.
- Customers requesting open terms must complete the New Account Application in full, and meet Factor approval. Credit processing may take up to ten business days.
- EI-LO accepts Visa, MasterCard, American Express or Cashier’s Checks, on Prepaid orders. An additional fee of 3% will be added to orders paid with American Express.
- Company Checks are accepted on approved, Net 30 orders only.
- A $25.00 service charge will be applied to all NSF checks.
- Interest charges of 1½% per month will be applied to all past due balances.
SHIPPING
- EI-LO will make every effort to ship Prepaid and credit approved Net 30 orders within 24 hours of processing.
- All shipments are UPS Ground, unless otherwise specified at time of order.
- All shipments are FOB Irvine, California 92606.
- EI-LO is not responsible for any damage, loss or non-delivery during shipment.
- Will Call is available for processed orders, Monday through Friday, from 9:00am to 5:00pm.
PRICING
- See price sheet for current pricing
- Case Price – same style, color and size in a case of 72 pieces.
- Dozen Price – same style, color and size per 12 pieces.
- Piece Price – per individual piece
- Prices and availability are subject to change without notice.
RETURNS
- All goods must be inspected, including drop shipments, prior to printing.
- Any merchandise that has been embellished or washed is not returnable.
- All claims for damage or shortage must be made within three (3) business days of receipt.
- Only authorized returns will be accepted; a valid Return Authorization Number must be noted on the outside of each returned carton.
- A 15% restocking fee will apply to all returns and unclaimed will call orders.
Terms and Conditions apply to all orders placed with EI-LO, and are subject to change without prior notice.
